Privacy Policy

01 Introduction

Welcome to Zedek. Your privacy is paramount to our mission of building transparent financial community tools. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal data, in conjunction with your access to and use of the Zedek Platform.

Zedek (formerly ChamaSpace) is committed to protecting the privacy of our users. We adhere to high standards of data protection and comply with relevant local and international financial regulations to ensure your trust and security.

02 Data Collection

We collect information you provide directly to us when you create an account, initiate transactions, or communicate with our support team.

Information Types We Collect

Personal Identity

Name, email, phone number, DOB, and government ID for KYC.

Financial Data

Bank account details, wallet balances, and transaction histories.

03 Data Usage

We use your data to provide, maintain, and improve our services. Specifically, this includes:

Service Delivery: Managing accounts and processing transactions.
Fraud Prevention: Monitoring for suspicious activity to ensure the safety of Chama funds.
Communication: Sending transaction receipts, security alerts, and support messages.
Compliance: Fulfilling anti-money laundering (AML) and know-your-customer (KYC) requirements.

Marketing Opt-Out: We do not sell your data. You can opt out of non-essential marketing emails at any time via your account settings.

04 User Rights

You have the right to request a copy of the personal data we hold about you and to receive it in a structured, machine-readable format.

You can correct inaccurate data or request the deletion of your account. Note that some data must be retained by law for financial record-keeping purposes.

If you have given consent to specific data processing (like marketing), you can withdraw it at any time without affecting the lawfulness of processing based on consent before withdrawal.

05 Cookie Policy

We use cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences.

Type	Purpose
Essential	Necessary for core features like login, security, and wallet functionality.
Analytics	Help us understand how users interact with the app to improve performance.
Marketing	Used to deliver relevant information about new features or interest rates.

07 Data Security

Institutional Protection

Zedek employs industry-standard encryption for data at rest and in transit.

08 Data Retention

We retain personal data only for as long as necessary to provide services to you and to comply with statutory financial regulations. Transaction records are typically held for 7 years to satisfy audit requirements, while marketing data is cleared within 30 days of account closure.

Privacy Concerns?

If you have any questions about this policy or our privacy practices, please reach out to our dedicated privacy team.

Email our team

Mailing Address

Seasons, Kasarani, Nairobi, Kenya